Finding a suitable car workshop is part and parcel of owning a car.
This decision is especially important for new car owners whose car warranty have expired, and or secondhand car owners.
Car owners who already have a regular workshop might also change workshops due to various reasons such as poor service or high prices.
It is common for car owners to ask relatives or people in the industry (such as auto brokers) for help. Even then, the recommendations are not perfect. This is why we put together a list of factors to consider when choosing a workshop.
We’ve organized the following factors in a “What to look out for: How to solve” format.
Specialist workshops tend to be more experienced with specific car makes and can often make better judgements with the right diagnostics tools.
Sometimes, this can make the difference between going to a workshop twice a year for regular servicing or going back multiple times to fix mistakes.
They may also have access to parts stockists that offer more competitive pricing. Find a specialist workshop for your car here.
Our study of workshop quotes and prices revealed that regular car servicing could cost from as low as $60 to as high as three times that amount or $180!
However, it is tiresome to contact 5-10 workshops just to get the best quote. By partnering with a large network of mechanics, Steer is able to provide a range of competitive quotations tailored to your requirements.
Start browsing here for pricing information.
Transparency and honesty are one of the most sought-after workshop attributes, according to car owners who have serviced their cars with Steer.
As car owners tend to have a lot less knowledge of cars compared to mechanics, the information asymmetry could result in a distrust during the car servicing process.
Car owners tend to surf car forums and Facebook pages to find out more about reputation, but even then, the information is not perfect.
Workshops that explain why a particular servicing is required tend to be perceived as having better customer service and reputation.
Steer compiles the reviews of customers who have actually serviced their cars at the workshops. You can view the workshops that are highly rated here and read reviews.
Everyone wants their car service to be efficient. Some factors to consider for convenience include: 1) location of the workshop, 2) opening hours and 3) waiting time and service duration.
Many workshops tend to cluster around industrial estates and can be difficult to get to. Filter workshops by location here or use our map to find a suitable workshop.
It is important to find a workshop that is right for you, as it can save you a significant amount of money and time.
Using Steer, you can find specific information about a workshop’s profile, such as product pricing, reviews and rating, address, opening hours and shop specialisations.