Melvin
Honda shuttle
Feb 2021
Polite and fast.
Jiehan
Toyota Harrier
Jan 2021
Fast and fuss free. No over selling!
spruce
Honda civic
Sep 2020
Changed my aircon cooling coil. Mr Thomas Tan managed to fix everything overnight. Amazing job and great efficiency!
Jiehan
Toyota Harrier
Aug 2020
Fast and reliable! Slightly expensive but experienced consultants who provide excellent service and advice!
spruce
Honda Civic
Jul 2020
Trustworthy and fair as always. Thomas went out of the way to help arrange for the front tyres to be changed quickly and worked around my schedule for my convenience!
spruce
Honda Civic
Mar 2020
Excellent service. Reasonable pricing
Melvin Wong Kok
Honda Shuttle
Mar 2020
good customer services. Will send my car to them again.
Jiehan
Daihatsu Copen
Dec 2019
Fast and professional service from Optima Werkz yet again!
Franklin
Toyota Harrier
Aug 2019
On one Friday afternoon, I found a problem with my Toyota Harrier. I noticed engine oil leak on the ground where I parked my car. The leak got worse in the evening and I had to buy a liter of engine oil to top it up.
The next morning, I brought the car to a nearby workshop. The technician tightened the oil filter. I thought the problem was just that. Later on I found out that the leak was still there albeit at lower rate. So I called the original workshop who did maintenance service just 10 days prior. I lodged a complain.
The message was quickly transmitted to the manager in charge and he whatsapp and called me. I made the trip to the workshop. They checked and found out that the filter O-ring was defective despite being new part. The manager personally met me up, explained the situation and sent me two photos of the defective O-ring and the new filter. They replaced the whole filter, topped up the engine oil and did the rest without any charges.
That’s what I call Customer Service Excellence. While the leaking experience was inconvenient and I have made up my mind to switch workshop, the whole experience of how the workshop handled it turned out to be a positive experience.
I changed my mind and will stay with the workshop.
Ivan
Aug 2019
First time there to service my car. Fast service and good customer support.
Jimmy
May 2019
Comfortable lounge environment for drivers and family to chill while the cars are undergoing careful checks and care. Highly recommended!
Johnson
Mar 2019
Customer service is helpful and knowledgeable when asked question regarding to my car servicing routine. Nice environment with waiting lounge to relax while waiting for my car to be ready
Lay Chan
Mar 2019
nice lounge with complimentary drinks, and comfortable sofa to rest on while waiting my car to be ready.... love it.. tq!